Book your first clean — get 50% OFF the second! • Limited Time Offer • Call Brilliance Crew at 📞 (628) 400-0026
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A1: We provide residential cleaning, deep cleaning, and move-in/move-out cleaning services. Our offerings are tailored to meet your specific needs.
A10: No, you don’t need to be home, but we do need access to your space. This can be arranged in several ways—for example: someone can be there to let us in, the door can be left unlocked, or you can provide a key, lockbox code, or garage code. If we’re unable to access the property at the scheduled time, a small lockout fee may apply.
A3: Yes, we offer one-time, weekly, biweekly, and monthly service plans—no contracts required.
A4: Deep cleaning includes all basic services, plus: cleaning baseboards, inside the fridge and oven, interior windows and sills, and under furniture without moving it.
A5: Yes, it’s worth it. Move-out cleaning helps you recover your deposit, and move-in cleaning ensures your new home is spotless. It includes detailed tasks like cleaning crown moldings, inside appliances, cabinets, door frames, vents, and grout removal.
A6: We don’t handle outdoor cleaning (like patios or garages) or carpet cleaning. We focus on interior spaces and can offer referrals for services we don’t provide.
A7: Contact us via phone at (628) 400-0026 or email at contact@brilliancecrew.com. We offer flexible scheduling to suit your needs.
A8: Yes, we offer customizable packages based on your specific requirements.
A9: No need to clean—just tidy up personal items for a more efficient clean.
A10: No, you don’t need to be home, but we do need access to your space. This can be arranged in several ways—for example: someone can be there to let us in, the door can be left unlocked, or you can provide a key, lockbox code, or garage code. If we’re unable to access the property at the scheduled time, a small lockout fee may apply.
A11: We’ll contact you to reschedule at a convenient time.
A12: All our cleaning professionals are carefully vetted, trained, insured, and bonded for your safety and peace of mind.
A13: Our team undergoes background checks and thorough training to ensure consistent, high-quality service.
A14: We aim to send the same team, but if that’s not possible, a trained substitute will be provided.
A15: Yes, we’re fully licensed and insured. Any incidents or damages will be covered through our insurance.
A16: Our insurance covers any such incidents, so you’re not liable.
A17: While rare, if anything is missed or accidentally damaged, please let us know within 24 hours. We’ll assess the issue and either re-clean the area or discuss a fair resolution. Our goal is always your satisfaction, within reason.
A18: Pricing varies based on the type of service, size of the space, and specific needs. Contact us for a personalized, no-obligation quote—we’ll make sure it’s fair and tailored to you.
A19: We are currently only accepting credit card payments.
A20: Yes, please notify us at least 2 business days ahead to avoid charges.
A21: Not required, but always appreciated for great service.
A22: Yes, pets can be home during the cleaning. We love animals! However, for their safety and ours, we kindly ask that pets be secured or kept in a designated area during the service. Let us know in advance so we can accommodate them comfortably.
A23: Absolutely! You’re welcome to tell us what areas to focus on or share preferences (fragrance-free, pet-safe, etc.). If you’d like us to use your own cleaning products, please let us know in advance and have them clearly labeled. We’ll review them for safety and suitability. Because we haven’t tested all brands, we can’t guarantee results or accept liability for damage caused by client-supplied products.
We’re committed to making homes cleaner, healthier, and more comfortable. With a focus on quality, care, and consistency, our team delivers dependable cleaning services that help you enjoy more of what matters—without the mess.
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